Cancellation Policy

- 24-Hour Cancellation Policy - Please give a minimum of 24 hours' notice if treatments must be cancelled or rescheduled. In circumstances of a no-show, the full treatment cost will be charged. Clients receive a confirmation call prior to their treatment. - Consultations - All aesthetic treatments require a thorough consultation and medical history must be provided. Please arrive 15 minutes before the start of your treatment to complete a consultation form. Consultations are free but a deposit may be required when booking. The deposit can be deducted from the cost of the treatment. - In case of a no-show, the deposit is non-refundable. - Patch Test - Some chemical peels require a patch test and will be booked a week before the treatment. This service is free of charge. - To get the best out of your relaxation time please arrive promptly as late arrivals may not experience the full treatment and will be charged in full. - Gift Vouchers - The vouchers are valid for 6 months only and are not refundable. Extensions are accepted under exceptional circumstances. - Mobile phones must be turned off or set on silent to ensure full relaxation. - Refunds are at the discretion of Melanie Paul Aesthetics. Thank you for your cooperation